Job Description

Reporting to the owner of On the Spot Detailing and working hand in hand with On the Spots client Dent Wizard, the Operations Coordinator supervises the daily activities of a team of Detailers, Supervisors, and administration staff to ensure the Detail Services run smoothly, and efficiently. Foster and maintain working relationships with customers and vendors. Ensure all equipment is maintained effectively.

Essential Duties and Responsibilities:

• Serve as Subject Matter Expert to support management/detailer development, goal-setting implementation, and performance improvement plans.
• Support management in identifying and focusing on employee retention and technical skill improvements.
• Understand and effectively communicate overall auction/client goals and performance metrics, while focusing on the employee’s role and accountability in the achievement of those goals.
• Foster relationships with managers and employees to drive open lines of communication.
• Working with vendors, subcontractors, and suppliers to ensure all equipment is maintained and serviced correctly to reduce or eliminate downtime and also to ensure appropriate supply levels are maintained.
• Communicate weekly with Senior Management as to Progress, Challenges, and Team Developmental needs.
• Implement and maintain supply cost control measures.
• Ensure all billing is done accurately.
• Manage Employee overtime.
• Audit monthly revenue and expenditure reports ensuring their accuracy.

Minimum Qualifications:

• Proven track record of setting and achieving goals.
• Demonstrated ability to be a role model to employees with regard to professional behavior, demeanor, and appearance.
• Must demonstrate attention to detail, focus, commitment, and resourcefulness.
• Ability to work in a fast-paced, changing environment.
• Strong organization and follow-through skills; sales and business development skills.
• Ability to motivate others and to impart the concept of continuous (ongoing) improvement to employees at all points on the performance continuum.
• Ability to objectively and accurately evaluate the performance and skills of Detailers, Supervisors, and Admins and to provide constructive feedback.
• Bi-lingual (Spanish-English).

Work experience:
The successful candidate will ideally have 2 years of experience in several of the following areas:

• Management of a labor-intensive light industrial business with a skilled manual workforce.
• Management of multiple shifts.
• Microsoft Word, Excel, PowerPoint, Microsoft Office, and digital media generally.
• Setting and achieving revenue and expenditure budgets.
• Automotive dealer Service Advisor/ Manager or Management of Auction Operations a plus.

Auto detailing is a process that many car owners choose to keep their vehicles looking clean and new. There are many auto detailing services out there, but On the Spot has set itself apart from the competition by providing an innovative platform that allows employees to have more freedom and flexibility while still achieving the company's goal of 5-star service. We firmly believe that auto detailing should be an enjoyable experience for both our employees and customers, which is why we go above and beyond to provide top-notch service. If you're looking for a company that will give you the freedom of running your own mobile detailing van or leading your own department the way you want without the headaches and fear of running your own business, look no further than On the Spot. What are some of the resources that On the Spot offers its employees? Some of the key resources that On the Spot offers its employees include clear goals and objectives, training, and support from management. By setting clear goals and providing employees with the necessary training and support, On the Spot allows its employees to be successful in their departments while giving them the freedom to work in their own way. This approach has helped On the Spot to become an industry leader in auto detailing, and it is something that you can benefit from if you choose to join our team. What are other benefits? On the Spot also offers a number of career level benefits to its employees, including paid time off, sick leave, health and dental coverage, continuing education, a rewards program, and free breakfast. These benefits are designed to help employees stay healthy and happy while working for On the Spot. How we maintain full-time work year round! Working in the auto detailing industry can be a challenging but rewarding experience. On The Spot, however, understands the challenges that employees face and takes measures to ensure that they are taken care of and stay working during the summer and winter months. Times when other detailing companies are usually short on work due to weather. The summer can be difficult because of the heat, and the winter can be difficult because of the cold. On The Spot, however, provides its employees with heated and air-conditioned vans to help them stay comfortable while working. On the Spot also provides uniforms that match the season, which helps employees stay comfortable in warmer and colder temperatures. Sometimes however it is just too cold or hot to work outside. On The Spot also has two fixed locations for residential clients to bring their vehicles to as well as commercial contracts that provide indoor locations where their services can be completed, allowing us to work indoors even when it is too hot or cold to work outside. This allows us to maintain a full-time workforce year round, no matter what the weather is like. Ok, Ok, but what about the pay? On the Spot's pay structure is designed to be competitive at entry level and well above the average for experienced detailers. We also provide employees with the opportunity to earn bonuses and commissions. This allows employees to earn additional income based on their hard work and dedication. In Summary On The Spot provides: Full time work in a typically seasonal industry Competitive wages with bonus oppurtunity Career level benefits Freedom to make choices and run your own team or mobile detailing unit Travel opportunities Advancement oppurtunities Real support from a team that wants to see you succeed If you're looking for a challenging but rewarding job in auto detailing, On The Spot is the right choice for you!

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